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Last Updated: July 23, 2014



Maps are great for finding things that you already know there. If you want to know where a Target is in your area it's easy enough to pop over to Google Maps and search for Target. Unfortunately, maps are really bad (incapable, actually) of telling you what's provided in your area. strives to offer a comprehensive list of what services are available broken out by zip code. That way, if you want to know what you can get in your zip code you can simply go to that page and find out.


Sweet sounds: Customer service seems underrated in mobile phone business

Posted: 07/22/14 by Tim Bean

T-Mobile might be a distant third behind AT&T and Verizon when it comes to communications carriers, but they market their product and brand as though they're the best thing to happen since customer service in quite some time.

And isn't that the way it should be in this business?

T-Mobile seems to think so since they've worked tirelessly to lure customers away from the proverbial “big two” with offers that range from paying your early termination fees and $0 for the latest and greatest smart phones.

In addition, T-Mobile continues its push toward a younger demographic with its steady stream of television ads geared toward the 18-35 demographic. Most recently, they're offering customers free music streaming without having that service cut into their already stretched data plan.

What T-Mobile is doing probably won't get them to the spot they so desire, to be number one, but at least this forward thinking and customer oriented approach to technology and the service behind them allows the company to carve out more than just a decent niche. One of the more redeeming qualities of T-Mobile is that they're one of the few organizations that delves deeply into wanting the customers to achieve maximum satisfaction.

That mentality seems to be lacking within this industry, at least consistently across the board or perhaps T Mobile just continues to set the bar high enough that others, even companies that stand above T-Mobile, have to follow suit. You'd like to think that without T Mobile trying so hard that Verizon and AT&T probably wouldn't have to do much to stay that much further ahead in this business. Instead, not much in the cell phone game would be changing.

But having a third place contender like T-Mobile keeps the AT&T and Verizon suits and management on their toes and forces them to at least listen to what customers want and make changes accordingly. It wasn't that long ago that cell phone plans were the black and white two year agreements with little or no wiggle room.

Today, cell phones can basically be leased, and prices of plans, at least to the naked eye, seem reasonable. That may not be the exact doing of T Mobile or other smaller scale carriers, but their involvement in at least pushing that envelope you hear so much about doesn't hurt, either. If nothing else, it reinvigorates the lost art of customer service in the cell phone community, and does what any good company should always be doing.

Put the customer first on the list of priorities.


Hot to trot: Is the 'free' WiFi craze starting to heat up?

Posted: 07/21/14 by Tim Bean

As hefty as your at home cable bill can be, it's nice to hear the word “free” from time to time.

Little did you know that this word would ever be associated with your internet service.

Plenty of consumers who love the internet aren't afraid to praise just how wondrous this medium is for anything from research, business or mindless fun but have a hard time digesting a monthly bill each month that rivals that of their car payment.

Having access to the internet in your home or at the office no longer is a luxury but has been the norm for years. You'll occasionally talk to a friend or family member that is bucking the trend of buying the internet and instead only uses their phone, tablet or laptop at certified hot spots, like a coffee house or even a fast food restaurant.

That thinking words well as long as you're sitting in a place of business or other fine establishment that allows you to surf the web without sacrificing hundreds of dollars. In addition to hitting a Starbucks for a coffee and connecting to the internet, the latest trend has the web starved community looking for access through a network simply and aptly named “Cable WiFi.” These are hot spots provided by cable companies like Comcast for a small fee by the hour if you're not already a cable subscriber. Most cable and satellite entities even offer some sort of application for your phone or tablet to show you exactly where to do, down to taking a left at the pine tree behind your neighbor’s house.

As cool as that sounds, there are some concerns. The connection speed is adequate for the most part but nothing mind-blowing, and the virus and malware conscious crowd might think twice before putting important information out in an open network.

But that mentality should exist any time you use the web, except for maybe at home where your router is password protected and only can be used by you or anyone you permit to have your security network key.

In any event, this so called free cable (even though there are small charges) has a lot of convincing to do before anyone buys into it wholeheartedly. Undoubtedly, you'll have companies aside from the major players like Comcast trying to harvest the 'Cable WiFi” mentality and make it as inexpensive as possible.

That can only bode well for consumers to have various internet connection choices, but calling this craze a staple is a bit early at the moment.

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